Archives
Will you be adding new features in the future?
Yes! We’re always improving the platform and building new features based on what users and their families need. We aim...
Continue readingIs there a way for me to provide suggestions for improving the platform?
Absolutely—just use the contact form on the website or in the app to share your thoughts. Your suggestions help us...
Continue readingCan I suggest changes or give feedback on the platform?
Yes, we really welcome feedback! If you have ideas to make the platform better for your child / the person...
Continue readingCan my child / the person I support share content or see content from others, and how is this safe?
Once on the Discover (social media) space, you can search for friends and invite people to become your friend. Only...
Continue readingCan we get a discount if multiple people from our family use the platform?
Every Adventurer (user) can add up to two Guides for free*. If your child / the person you support invites...
Continue readingHow can I stay informed about their safety, and how they’re using the platform?
If you’re friends with your child / the person you support on the platform, you’ll be able to see what...
Continue readingIf my child / the person I support needs extra support, can they work with a Guide on the platform?
Yes! A Guide is someone trusted who can help them make the most of the platform. A Guide might be...
Continue readingWhat kind of customer support is available for my child / the person I care for if they need assistance?
They can get support through the Resource Hub, the FAQ section, and a contact form available in the settings. For...
Continue readingAre there ways to monitor their activity or see their messages and posts?
The platform is designed to respect user privacy, so you cannot monitor messages or posts unless your child/the person you...
Continue readingWhat happens if my child/the person I support experiences online bullying or harassment?
Big Life Buddy is designed to catch and block bullying or harmful content before it’s ever seen. It helps protect...
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