Archives
The app doesn’t work on my device. What can I do?
First, check that your device and browser are up to date. You can find instructions on how to update your...
Continue readingDo I have to be good with technology to use it?
Not at all! Big Life Adventure is designed to be simple and easy to use. You can move at your...
Continue readingCan I use it offline?
Unfortunately not. Big Life Adventure needs an internet connection to work. So if you’re offline you’ll need to wait until...
Continue readingCan I use Big Life Adventure on more than one device?
Yes! You can log in from your phone, tablet, or computer – whichever suits you. You can switch between them...
Continue readingWhat internet speed do I need?
You don’t need super-fast internet, but a steady connection will help things run smoothly. On a slower connection, some parts...
Continue readingWill it use up my data or memory?
Big Life Adventure uses the internet, so yes – it will use a bit of your data (especially for uploading...
Continue readingWhat should I do if something isn’t working properly?
If something seems stuck, try refreshing the page first. If that doesn’t help, check your internet connection or try a...
Continue readingCan I get support from a real person?
While we can’t promise one-to-one help for everyone, we’ve worked really hard to make sure all your questions are answered...
Continue readingWhere can I go if I need tech support?
Start with the Common Questions and Resource Hub – we’ve created easy-to-understand guides, videos, and explanations to help you get...
Continue readingWhat’s a web app? How is it different from an app I download?
A web app is something you use on the internet through a browser like Chrome or Safari. You don’t need...
Continue reading